Shipping policy

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there will be a significant delay, we will notify you via email or the contact information provided at checkout.

Shipping Time

Once your order has been dispatched, delivery times are as follows:

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, weather conditions, or carrier issues beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's journey to your door.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Address

Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Missing Packages

If your tracking information shows your order was delivered but you have not received it, please contact your local courier office and check with neighbors first. If the issue is not resolved, contact our customer support team and we will do our best to help.

Questions?

If you have any questions about your order or our shipping policy, please contact our customer support team, and we'll be happy to assist you.